We are committed to providing excellent service to our customers and we will always aim to do this. It is however, inevitable that on occasions disagreements and errors may occur.

In the unlikely event that this happens, we want to resolve the matter in as fair a manner as possible. As a valued customer of Summit Insurance Co. Ltd., we want you to tell us if our service does not meet your expectations. We take customer dissatisfaction very seriously and seek to use the lessons learned to improve the way we do things.

If you need to make a complaint

In the event that you are not satisfied with our service, we offer you these promises:-

  • We will accept your complaint in the medium that best suits you, for example by:-
    • Telephone
    • Email
    • Fax
    • Letter
    • Or, of course, in person
  • We will acknowledge your complaints promptly
  • We will investigate in a diligent, and timely manner so that your complaint is resolved as quickly and fairly as possible
  • We will keep you advised of progress and inform you of the results of our investigation

How long will it take

We aim to resolve issues quickly. If we are unable to achieve this by 5pm on the business day following the one which the complaint was made we will:-

  • Acknowledge your complaint and advise you of the name, position and contact details of the person responsible for investigating the issue
  • We will provide you with a final decision in writing within five working days or such further time that we may agree with you if the matter cannot be resolved within five working days

Complaints should be addressed to one of the following:

Godfrey Bethell, FCIP, MBA
Manager – Underwriting and Claims
Telephone: 242 677 7866, Email: Godfrey@summitbah.com

Timothy Ingraham, FCII
General Manager and Director
Ph: 242 677 7878, Email:tim@summitbah.com

If you are still not satisfied with our resolution of your complaint after we have given you our written decision then you may refer your complaint by hand delivery or mail to

The Insurance Commission of The Bahamas
3rd Floor Charlotte House
Shirley and Charlotte Streets
P.O. Box N-4844
Nassau, Bahamas

The Commission will require a copy of our written decision in order to carry out their own investigation. More information can be found on the Commission’s website at www.icb.gov.bs