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We are committed to providing excellent service to our customers and we will always aim to do this.

It is however, inevitable that on occasion disagreements and errors may occur.

In the unlikely event that this happens, we want to resolve the matter in as fair a manner as possible.

As a valued customer of Summit Insurance Co. Ltd., we want you to tell us if our service does not meet your expectations.

We take customer dissatisfaction very seriously and seek to use the lessons learned to improve the way we do things.

 

If you need to make a complaint

In the event that you are not satisfied with our service, we offer you these promises:

We will accept your complaint in the medium that best suits you, for example by:

Telephone

Email

Fax

Letter

​  Or, of course, in person

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We will acknowledge your complaints promptly

We will investigate in a diligent, and timely manner so that your complaint is resolved as quickly and fairly as possible

We will keep you advised of progress and inform you of the results of our investigation

 

HOW LONG WILL IT TAKE?

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We aim to resolve issues quickly.

If we are unable to achieve this by 5:00 pm on the business day following

the one which the complaint was made we will:-

Acknowledge your complaint and advise you of the name, position and contact

details of the person responsible for investigating the issue.

We will provide you with a final decision in writing within five

working days or such further time that we may agree with you if the matter cannot be resolved within five working days

Complaints should be addressed to one of the following:

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Timothy Ingraham

 Chartered Insurer FCII

General Manager and Director
Phone: 242 677 7878, Email: tim@summitbahamas.com

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If you are still not satisfied with our resolution of your complaint after we have given you our written decision

then you may refer your complaint by hand delivery or mail to:

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The Insurance Commission of The Bahamas
3rd Floor Charlotte House
Shirley and Charlotte Streets
P.O. Box N-4844
Nassau, Bahamas

The Commission will require a copy of our written decision in order to carry out their own investigation.

More information can be found on the Commission’s website at www.icb.gov.bs